TRAINING

Below you will find a list of course headings aimed at promoting Leadership and Management. Each course title outlines the core elements of the training and will often be linked with other modules to build an appropriate training session.

Effective Communication for Managers

  • Communication styles and how to use them.

  • How to tailor communications to your audience.

  • Manager vs Leader.

Managing poor performance

  • Recognising when performance requires management.

  • Ways to support team members and business at the same time.

  • Difficult discussions.

Business Management

  • P + L

  • KPI’s

  • Business goals and the “behind the scenes” of care.

Delegation and sharing of workloads

  • What to delegate and appropriate ways to delegate.

  • Leading by example.

  • Confidently using your role to organise the team.

We also offer training aimed specifically at members of the team who are looking to progress, team members who are new to roles (or your business), or team members who may need some additional support to fulfil their roles. We tailor this training around business instruction and most commonly look to support the below levels. This training takes an informal but informative approach.

Setting team goals

  • How to consider team strengths when planning and delegating.

  • Importance of deadlines.

  • How to separate workloads into manageable sections.

Mentoring

  • How to support your team members to thrive.

  • What makes a good mentor?

  • Examples of situations where mentoring may be beneficial.

Role of an Area Manager / Branch Manager / Care Coordinator

  • Job specification specific to business.

  • Qualities required.

  • Expectations and demands of the role.

All of our training courses are charged at £100 / hour or £500 for a full day of training. Our training can be delivered on a 1-1 basis or in a group setting. On enquiry we will be able to advise you as to suitable options for group size depending on the training you require.

Following consultation with one of our consultants, they may recommend some training modules which may benefit your team. Please speak with your consultant to find out how we can tailor our training courses to suit your business needs.

Conducting Meetings

  • Public speaking tools and tricks.

  • Preparation for a variety of audiences.

  • How to get your point across and ensure that the message is understood.

Supporting your team to success

  • Understanding how to “see” your team members.

  • The use of professional development plans.

  • Driving factors.

Prioritising Workloads

  • Ensuring an understanding of the scale of work.

  • What is a priority?

  • Navigating the changeable workloads in care.

Managing Conflict

  • Professional discussions.

  • Ways to handle challenging situations and discussion of possible examples.

  • Mediation and conflict negotiation.

Time Management and increasing productivity

  • Recognising the scale of workloads.

  • Importance of planning and structuring the work week/month.

  • Working effectively to maximise productivity.