All of our training is aimed at promoting the development of management teams. Our sessions look to impart knowledge in a relaxed but productive environment, using an interactive approach to engage team members to look to learn new skills.

• Assessing Mental Capacity

• Being “Good” all the time, not just because CQC say so

• Business Management

• Carer Safety in the field

• Challenging Behaviour

• Choosing the right member of staff

• Clinical Care

• Community Engagement

• Conducting Meetings

• CQC KLOE’s and Fundamental Standards

• Customer Risk Assessments

• Delegation and sharing of workloads

• Effective Communication for Managers

• Effective Support Plan Writing

• Epilepsy / Seizure Management

• Falls

• Going Above and Beyond

• Health related Risks

• How to promote your business and encourage your business to sell itself

• Importance of Partnership Working

• Inspirational and Engaging Interviewing

• “It is the condition talking”. Helping to understand the individual we care for

• Learning styles and catering for all

• Lone Working

• Managing conflict

• Managing poor performance

• Medication

• Mentoring

• Moving and Handling

• Needs Assessments

• Nutrition and Hydration

• Person Centred Care

• Personal Care and Privacy and DIgnity

• Preparing for Inspections

• Pressure Area Care

• Prioritising Workloads

• Professional Development Plans

• Reluctance to care

• Retention in the Workplace

• Role of an Area Manager / Branch Manager / Care Coordinator

• Setting team goals

• Succession Planning

• Supervision and Appraisal

• Supporting customers to achieve desired outcomes

• Supporting your team to success

• Time Management and increasing productivity

• Unique Selling Point

• Working with a non verbal customer